For the purposes of this privacy notice, University of York is the Data Controller as defined in the General Data Protection Regulation. We are registered with the Information Commissioner’s Office and our entry can be found here. Our registration number is Z4855807.
When you purchase tickets or a membership product through our Box Office (at the Department of Music, University of York) your name, email address, phone number(s) and postal address will be stored by our ticketing partner, Ticketsolve. This applies to bookings made in person, via the website or by telephone. We will work to ensure we keep your details up to date.
When you book tickets online, data is shared between the University of York, Global Payments (our card payment gateway) and Ticketsolve (the ticketing platform) in order to process the transaction. Where customers have opted to provide their details to receive emails from us then data will also be shared with MailChimp, our email partner.
Typically, data will be processed:
to deliver a business service to you, namely the provision of concert tickets;
Marketing messages will only be sent to those who have opted in to receive emails. We may also include information about other third-party events we think you may be interested in. When you sign up for our mailing list – either at the time of booking or separately through our sign-up form – we collect personal information. We use that information for the following reasons:
We also gather statistics around email opening and clicks within emails using industry-standard technologies to enable us to monitor and improve our marketing. You can unsubscribe by clicking the 'unsubscribe' link at the bottom of any of our emails or by contacting the Box Office at firstname.lastname@example.org.
For further information, see https://www.ticketsolve.com/privacy-policy/; https://www.globalpaymentsinc.com/en-gb/privacy-statement and https://mailchimp.com/legal/privacy/.
The University takes information security extremely seriously and has implemented appropriate technical and organisational measures to protect personal data and special category data. Access to information is restricted on a need-to-know basis and security arrangements are regularly reviewed to ensure their continued suitability. For further information see, https://www.york.ac.uk/it-services/security/.
The University will retain your data in line with legal requirements or where there is a business need. Retention timeframes will be determined in line with the University’s Records Retention Schedule.
Under the General Data Protection Regulation, you have a right of access to your data, a right to rectification, erasure (in certain circumstances), restriction, objection or portability (in certain circumstances). You also have a right to withdraw consent. You can verify or correct information in your student record at any time by following the guidance here, https://www.york.ac.uk/students/studying/manage/student-record/. For all other requests, see https://www.york.ac.uk/records-management/generaldataprotectionregulation/individualsrights/.
If you have any questions about this privacy notice or concerns about how your data is being processed, please contact Box Office at email@example.com in the first instance. You can also direct requests directly to the University’s Data Protection Officer at firstname.lastname@example.org.
If you are unhappy with the way in which the University has handled your personal data, you have a right to complain to the Information Commissioner’s Office. For information on reporting a concern to the Information Commissioner’s Office, see www.ico.org.uk/concerns.
When someone visits our website (www.yorkconcerts.co.uk) and our ticketing site (yorkconcerts.ticketsolve.com) we use a number of third-party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used and length of time on pages.
Universal Analytics (Google)
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, device used, where visitors have come to the website from and the pages they visited.
You can manage cookies from this site, including blocking or deleting them, by changing the settings in your web browser. However, please note that deleting cookies may result in parts of this site and its online services not working as expected.