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Box Office

Sir Jack Lyons Concert Hall
Department of Music
University of York
Heslington, York
YO10 5DD
Tel: 01904 322439

Opening times

Term time

  • Monday to Friday: 1.30pm-4.00pm and from 45 minutes before each concert.
  • Saturday (concert days only): 1.30pm-4.00pm, telephone booking only, and from 45 minutes before the concert.


During vacations, you may book online or by post whilst the Box Office is closed for personal booking.

  • Christmas: Monday 9 December to Friday 3 January (re-opens Monday 6 January)
  • Easter: Monday 16 March to Monday 13 April (re-opens Tuesday 14 April; closed on Friday 8 May and Monday 25 May)

How to book

In person

At the Box Office during opening hours.  During afternoon opening, tickets will be sold from the Box Office in the Department of Music entrance hall. In the evening the box office for the Sir Jack Lyons Concert Hall and the Rymer Auditorium is situated in the concert hall entrance in the Music Research Centre.

At other venues, including Central Hall, box office facilities are available from 45 minutes before the concert begins.


Click the 'Buy Now' button next to the concert of your choice on the What's On page, or at the foot of each concert page to go to our secure, on-line booking service.  You can chose your seat for most concerts via the interactive seat plan.   There is a non-refundable £1.50 administration charge per transaction.

By telephone

Call 01904 322439 Monday to Friday during opening hours and on Saturdays when there is a concert.  If you get a recorded message it is because the Box Office is busy; please leave your contact details and your call will be returned as soon as possible.  There is a non-refundable £1.50 administration charge for telephone bookings.

By post

Please write with full details of the tickets that you require together with your address and daytime telephone number. Enclose a cheque (made payable to: University of York) with a stamped, addressed envelope or add £1.00 to cover postage.

By email

You can reserve tickets by giving full details of the tickets you require as well as your name, address and daytime telephone number to We will contact you by phone to take your payment.


Reservations are held for three working days or until 20 minutes before the start of the performance, whichever is the sooner. Please note that we reserve the right not to take reservations within three days of a concert.


We accept Visa and Mastercard cards (there is no charge for this facility). Please note that we are unable to take card payments at external venues. Cheques should be made payable to: University of York.



Ticket prices


The price shown in brackets is the concession price for over 65s, recipients of means-tested benefits and audience members with a disability; proof of status may be required. 

Companions Card 

For customers with disabilities who need to bring an essential carer to concerts, we offer two concession tickets at a 50% discount.  We ask that you join our scheme, by providing proof of status, so that the discount can be applied automatically when you book. If you would like to register, please contact the Box Office.

Student tickets

A special price of £5.00 or £3.00 is available for most concerts for students in full-time education. Please bring a valid NUS or student card when buying or collecting tickets or when bringing a print-at-home ticket.

Under 16s

Under 16s are entitled to a free ticket when accompanied by an adult (one per adult full price or concession ticket bought).   Additional tickets can be bought at the student price.  These free tickets are not available online and should be booked through the Box Office. There are no free u16 tickets available in the Front Nave of York Minster; the £5 student ticket applies instead.

York Alumni

Former students of the University of York are entitled to a 10% discount. Booking conditions apply and this offer cannot be used in conjunction with other discounts.

Group bookings

Buy 9 tickets for any one concert and receive one further ticket free! All tickets must be booked at the same time. School and college groups pay the student ticket price and receive a free ticket for a teacher/carer with every six student tickets bought.


Please note that we are unable to refund money once tickets are paid for.  However, if the event sells out we will endeavour to re-sell the tickets.   If appropriate, we will give a credit voucher which is valid until the date of the final concert of the season.  Please note that there is an administation charge of £2 per transaction (£1 for FlexiSavings tickets)


Create your own concert series!

Now available online

We offer generous discounts for multiple bookings, so you can create your own series of concerts - and the more you attend, the less you pay per concert! Why not take advantage of this offer to hear some unfamiliar music? You can make a multiple booking at any time up to, and including, the date of the first concert in your series.

The offer is available for all prices, including concessions but excluding  student tickets.

  • Book for three or four concerts - 10% discount on each ticket
  • Book for five to seven concerts - 15% discount on each ticket
  • Book for eight or more concerts - 20% discount on each ticket

Tickets must be paid for at the time of booking, and be the same quantity for each concert – you may, of course, purchase additional tickets at any time. We are unable to refund money but if you subsequently find that you are unable to attend a concert, and let us know at least 24 hours in advance, we will be happy to credit the cost against tickets for another concert, subject to a handling charge of £1 per transaction.

Please note that tickets for Day Tickets for the Organ Day (16 November), Song Day (29 February) and for the Baroque Day (2 May) cannot be included in this discount scheme. 

Terms & Conditions

All mobile devices must be switched off during performances and the unauthorised use of any cameras or other recording equipment is prohibited.

The consumption of alcohol is permitted inside the Sir Jack Lyons Concert Hall only at the discretion of the Duty Manager; the foyer is fully licenced.  Consumption of alcohol in the Rymer and Central Hall is not permitted.

Terms & Conditions

By attending these event(s) you are accepting the following terms and conditions and agreeing to be bound by them and to comply by all applicable laws and regulations. 

  • Attendees should be present at the event to register or collect tickets at least 20 minutes in advance of event start times.
  • Tickets may not be exchanged nor money refunded.
  • Event Management reserves the right, in combination with any other statements or directives which may be displayed on the premises, to: 
  1. refuse admission of the ticket holder to the premises;
  2. refuse entry of and use on the premises of any camera or any form of audio or visual recording equipment;
  3. request the ticket holder to leave the premises and to take any appropirate measure to enforce such a request;
  4. delay entry of latecomers until a suitable break or interval in the performance/event;
  5. make any change whatsoever in the performance/event owing to any unforeseen or unavoidable cause;
  6. cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation of damage whatsoever other than, at the Management's discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket. 
  • The University of York accepts no responsibility for possessions lost or stolen on the premises.
  • Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
  • The University of York reserves the right to make changes to these Terms & Conditions at any time without prior notice.

Box Office

01904 322439

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