Accessibility statement

Booking

Box Office

Sir Jack Lyons Concert Hall
Department of Music
University of York
Heslington, York
YO10 5DD
Tel: 01904 322439
boxoffice@york.ac.uk

Opening times

Term time

  • Monday to Friday: 1.30pm-4.00pm and from 45 minutes before each concert.

Vacations

During vacations, you may book online or by post while the Box Office is closed for personal booking.

  • Christmas: Monday 3 December to Monday 10 January
  • Easter: Monday 18 March to Tuesday 19 April (closed on Monday 2 May, Thursday 2 June and Friday 3 June)

How to book

In person

At the Box Office during opening hours. During afternoon opening, tickets will be sold from the Box Office in the Department of Music entrance hall. In the evening the box office for the Sir Jack Lyons Concert Hall and the Rymer Auditorium is situated in the concert hall entrance in the Music Research Centre.

At other venues, including Central Hall, box office facilities are available from 45 minutes before the concert begins.

Online

Click the 'Buy Now' button next to the concert of your choice on the What's On page or at the foot of each concert page to go to our secure, online booking service. You can choose your seat for most concerts via the interactive seat plan. 

By telephone

Call 01904 322439 Monday to Friday during opening hours and on Saturdays when there is a concert. If you get a recorded message it is because the Box Office is busy; please leave your contact details and your call will be returned as soon as possible. There is a non-refundable £1.50 administration charge for telephone bookings.

By post

Please write with full details of the tickets that you require together with your address and daytime telephone number. Enclose a cheque (made payable to: University of York) with a stamped, addressed envelope or add £1.00 to cover postage.

Reservations

Reservations are held for three working days or until 20 minutes before the start of the performance, whichever is the sooner. Please note that we reserve the right not to take reservations within three days of a concert.

Payment

We accept Visa and Mastercard cards (there is no charge for this facility). Please note that we are unable to take card payments at external venues. Cheques should be made payable to: University of York.

Ticket prices

Student tickets

£3, £5 pr £7 for most concerts for students in full-time education. Please bring a valid NUS or student card when buying or collecting tickets or when presenting a print-at-home ticket.

Under 16s

Under 16s are entitled to a free ticket when accompanied by an adult (one per adult full price or concession ticket bought). This offer is not available online. The student ticket price applies for additional tickets for under 16s and for seats in the Front Nave of York Minster.

York Staff & Alumni

Staff and former students of the University of York are entitled to a 20% discount on events promoted by the University. Booking conditions apply and this offer cannot be used in conjunction with other discounts.

Concessions

Concessions are available to over 65s, recipients of means-tested benefits and audience members with a disability.

Companion card

For customers with disabilities who need to bring an essential carer to concerts, we offer two concession tickets at a 50% discount. If you register for this scheme by providing proof of status, the discount can be applied automatically when you book. Please contact the Box Office if you would like to register or require more information.

Group discounts

Buy nine tickets for any one concert and receive one further ticket free! All tickets must be booked in advance at the same time. School and college groups pay the student ticket price and receive a free ticket for a teacher/carer with every six tickets purchased.

Returns

We are not able to give refunds for unwanted tickets. If the event sells out we will endeavour to resell any unwanted tickets if returned in advance, subject to a handling fee of £2.00 per transaction.

Seating

Please note that if a concert in the Sir Jack Lyons Concert Hall sells out, we may put extra chairs in front of the first row of fixed seats.

Terms & Conditions

All mobile devices must be switched off during performances and the unauthorised use of any cameras or other recording equipment is prohibited.

The consumption of alcohol is permitted inside the Sir Jack Lyons Concert Hall only at the discretion of the Duty Manager; the foyer is fully licenced. Consumption of alcohol in the Rymer and Central Hall is not permitted.

Terms & Conditions

By attending these event(s) you are accepting the following terms and conditions and agreeing to be bound by them and to comply with all applicable laws and regulations. 

  • Attendees should be present at the event to register or collect tickets at least 20 minutes in advance of event start times.
  • Tickets may not be exchanged nor money refunded.
  • Event Management reserves the right, in combination with any other statements or directives which may be displayed on the premises, to: 
  1. refuse admission of the ticket holder to the premises;
  2. refuse entry of and use on the premises of any camera or any form of audio or visual recording equipment;
  3. request the ticket holder to leave the premises and to take any appropriate measure to enforce such a request;
  4. delay entry of latecomers until a suitable break or interval in the performance/event;
  5. make any change whatsoever in the performance/event owing to any unforeseen or unavoidable cause;
  6. cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation of damage whatsoever other than, at the Management's discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket. 
  • The University of York accepts no responsibility for possessions lost or stolen on the premises.
  • Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
  • The University of York reserves the right to make changes to these Terms & Conditions at any time without prior notice.

Box Office

01904 322439
boxoffice@york.ac.uk

Mailing list

 

Join the concerts mailing list

Upcoming events

24 September 2021
6 October 2021
13 October 2021

View all upcoming events